Refusionspolitik
After-sale service terms
Ⅰ. Applicable time limit
1. Delivery error/purchase error/coding error/hanging order error, missed delivery, not received, quality problem, broken）：You should submit your after-sale application to the platform within 3 months after the commodity logistics tracking information is displayed and delivered. If it is not within the time limit, the platform will not accept it. In case of insufficient evidence, customer shall return to our warehouse at its own expense and refund according to the customer's problem proportion.
2. Return without reason (wrong, unwanted, wrong address) : tracking number delivered within 15 natural days.
Ⅱ、After-sales policy under the seller's liability system
1、Out of stock products
1.1 There is an estimated warehousing time and alternative products
Negotiate about replacement products that can be replaced in time after the arrival of goods (the solution will be based on the customer's wishes).
1.2 Products without stock
Negotiate a direct refund if customer does not agree with scheme
2. Delivery error/purchase error/coding error/hanging order error
Screenshots of internal and external packaging code picture/product picture/email description/video/platform dispute/refund etc. should be provided for the platform to verify. After the verification is correct, we will deal with the after-sale service for you
3. Missed products
Screenshots of internal and external packaging code picture/product picture/email description/video/platform dispute/refund etc. should be provided for the platform to verify. After the verification is correct, we will deal with the after-sale service for you
Ⅲ. After-sales treatment policy under the buyer's liability system
2、Address error
2.1 The original is returned to the warehouse
① Refund of 40% to 50% of the order amount (the remaining 60% to 50% of the order amount will be used to deduct related expenses such as commodity packaging, sorting, warehousing, customs duties, first and last freight, and warehouse return handling fees).
② If the product is needed, please pay freight to resend to correct address.
2.2 Non-original return
After the goods are found through coordination, the platform does not bear the return freight and does not support freight collect，Customer returns by themselves：
① Refund of 40% to 50% of the order amount (the remaining 60% to 50% of the order amount will be used to deduct related expenses such as commodity packaging, sorting, warehousing, customs duties, first and last freight, and warehouse return handling fees).
② If the product is needed, please pay freight to resend to correct address. A $3 warehouse management fee will be charged directly for orders less than $3
2.3 If the goods cannot be found, the platform will not refund.
3. Customer issues
For personal reasons, the customer does not want/buy the wrong product, and is not satisfied with the received product (if the product is consistent with the description of the order, the customer is not satisfied with the size and material of the received product). The wrong purchase by the customer or the wrong operation by the distributor results in the wrong order (not for product reasons).
The platform does not bear the return freight and does not support freight collect. The customer returns the goods by themselves.
The platform does not bear the return freight and does not support freight collect. The customer returns the goods by themselves.
1). Refund of 40% to 50% of the order amount (the remaining 60% to 50% of the order amount will be used to deduct related expenses such as commodity packaging, sorting, warehousing, customs duties, first and last freight, and warehouse return handling fees).
2). If the product is needed, please pay freight to resend to correct address.
If the buyer returns the goods automatically through the platform.
1.All customer problems need to be communicated with the customer service immediately. The customer service shall provide THE RMA, and the buyer shall fill in the RMA on the package and return it. After the return, the tracking number shall be provided to the customer service so that to do the warehouse return registration.
2.If the customer returns without providing the tracking number，Or the tracking number delivered has not been informed within 2 natural days，Lanciashow platform does not refund processing.
Iv. After-sales policy under the third-party responsibility system
It has not been received
Tracking number not delivered, negotiated redelivery or full refund processing.
1. Lost in transit: The order has been sent but not received by the customer, and the logistics will not be updated (the logistics track of the order will not be updated for more than 7 days). buyer can apply for a full refund or resend.
2. Failed to send: Tracking number just created shipping lable. Failed to activate within 7 days (order logistics track is not updated beyond 7 days), buyer can apply for full refund or resend.
Ⅴ.After-sales policy for product problems
1. Product quality problem/color problem/product inapplicability
Problem is required to provide product pictures or video (continuous dynamic display problem product video)/description/email/refund screenshots for verification platform, platform dispute will be handled for you after after verification, if unable to provide proof of product specific problems, the problem according to the customer, buyer need to pay the freight return products.